indxstar Platform Privacy Notice

This page describes what data we collect when you use indxstar and how we keep that data protected. We take privacy seriously—your email, identity documents, payment details, and game activity are encrypted and stored securely. We do not sell your information to third parties, and we share it only with payment processors necessary to complete your deposits and withdrawals.

Our indxstar privacy practices comply with applicable data-protection laws in supported jurisdictions. When you create an account, verify your identity, or withdraw funds, we collect information required to serve you fairly and prevent fraud. You have the right to access, update, or request deletion of your personal data at any time by contacting our support team.

Read this notice carefully. If you have questions about how we handle your data, our support team is available in English and Indonesian to explain our practices.

What Data We Collect on indxstar

We collect personal data in several categories when you use indxstar. Your account information includes your email address, chosen username, and password (encrypted). During registration or before your first withdrawal, we collect your full name, date of birth, and national identity card details (KTP, passport, or driver's license). We also ask for a proof-of-address document—a utility bill, bank statement, or rental agreement dated within three months.

Your payment information is collected separately. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the payment method, transaction amount, date, and settlement status. We do not store your full banking credentials—instead, we use secure API connections with payment processors to handle sensitive data. Your indxstar account balance and withdrawal history are logged in our database.

Game activity data includes the games you play, amounts wagered, results, settlement times, and your balance after each transaction. We collect this information automatically when you use indxstar. We also track your login locations (approximate city level, e.g., Jakarta, Surabaya, Bandung) and device information (operating system, app version, browser type) to detect fraudulent access and improve platform stability.

• Account credentials (email, username, encrypted password)
• Identity documents (national ID card scan or photo)
• Proof of address (utility bill or bank statement)
• Payment method details (e-wallet or bank account information)
• Transaction history (deposits, withdrawals, amounts, dates)
• Game activity (wagers placed, results, settlement records)
• Login locations and device identifiers
• Communication records (emails or support tickets you initiate)

How We Use Your Data on indxstar

We use your personal data to provide indxstar's core services. Your email and password authenticate your account; your identity documents verify you are a real person eligible to use our platform; your payment information processes deposits and withdrawals to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank accounts. Your game activity is logged to settle wagers fairly, maintain your account balance, and generate transaction statements you can review in your account.

We also use your data to prevent fraud and comply with legal obligations. If we detect suspicious login activity or multiple accounts from one identity, we review your data to determine whether fraud is occurring. We may ask you to re-verify your identity or temporarily restrict your account. We retain your transaction records for a minimum of seven years to comply with financial regulations in jurisdictions where we operate.

We do not use your data for marketing purposes without your consent. We will not send you promotional emails or SMS unless you explicitly opt in. If you receive unsolicited marketing from indxstar, you can unsubscribe by clicking the link in the email or by contacting our support team.

Encryption

We encrypt your data in transit (using HTTPS) and at rest (stored encrypted on our servers).

API Integration

We use secure APIs to connect with payment processors; we do not store full banking credentials ourselves.

Data Retention

We keep transaction records for seven years minimum; you may request deletion of personal data after your account is closed.

Access Control

Only our support team and fraud-prevention staff can access your personal data; access is logged and audited.

Third-Party Processors and Data Sharing

We share your personal data with third parties only when necessary to provide indxstar's services. Our payment processors—the companies managing online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions—receive your payment information (account holder name, amount, transaction reference) to process your deposits and withdrawals. We do not share your full identity documents with payment processors; they see only what is necessary to confirm your transaction.

Our hosting provider stores our servers and databases; they have access to indxstar's technical infrastructure but not to your personal data directly. We also work with fraud-detection services that analyse patterns in account activity to identify and prevent abuse; these services operate under strict confidentiality agreements.

We will not share your data with any other third party without your explicit consent, except where required by law. If a government authority requests your information (via a valid legal order), we will comply and notify you of the request unless legally prohibited from doing so.

Your data on indxstar is encrypted, logged with access controls, and shared only with payment processors who need it to complete your transactions.

Your Rights and Data Requests on indxstar

You have the right to access, update, and delete your personal data. At any time, you can log into your indxstar account and update your email, password, or payment methods. If you want to see all the personal data we hold about you, you can request a data export by contacting our support team. We will compile your information and send it to you within 30 days.

You may request deletion of your personal data by asking our support team to close your account. We will delete your identity documents, payment details, and personal contact information. However, we retain transaction records (dates, amounts, settlement status, but not identifiers) for seven years to meet financial-reporting obligations. Once retained data expires, we permanently delete it.

If you believe we have mishandled your data or violated this privacy notice, contact our support team to file a complaint. If we cannot resolve the issue to your satisfaction, you may escalate to your local data-protection authority.

Cookies and Tracking on indxstar

Our indxstar website and app use cookies to remember your login session and improve your experience. Essential cookies are necessary to keep you logged in; you cannot disable them. Optional analytics cookies help us understand which parts of indxstar are most used and where we can improve. You can disable optional cookies in your browser or app settings; doing so does not affect core functionality.

We do not use third-party tracking pixels or retargeting cookies. We do not allow advertisers to track you across other websites when you leave indxstar.

Where Your Data Is Stored

Our indxstar servers are located in Asia-Pacific regions, including facilities that may be geographically distant from your location. Your data is encrypted in transit and at rest, so physical location does not compromise security. If you live in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data travels securely to our servers regardless of where they are housed.

We comply with data-protection laws in jurisdictions where we operate. If you have concerns about data location, contact our support team and we can explain our specific infrastructure choices.

Contact Us About Privacy on indxstar

If you have questions about our privacy practices, want to request your data, or believe we have violated this notice, contact our support team. We respond to privacy requests within 30 days and in English or Indonesian, whichever you prefer.

We review and update this privacy notice periodically. Material changes will be posted on our website and we will notify active users via email. Your continued use of indxstar after changes are published means you accept the updated notice. If you disagree with changes, you may close your account and request a final withdrawal of your balance.